Join KidSwapsStarted in the Bay AreaRound trip nationwide shipping includedNow accepting founding members Join KidSwapsStarted in the Bay AreaRound trip nationwide shipping includedNow accepting founding members
Questions

Everything you might be wondering

Everything about how KidSwaps works.

How It Works

How does swapping work?

Send, earn, swap, repeat

You fill your swap bag with the clothing and toys your kids have outgrown and send it back with the prepaid label already attached. Every accepted item earns a credit, and credits are what you spend in the closet.

Do I have to send something in before I can shop?

Either way works.

Most choose to send their items first to earn their first credits, but you can buy a starter pack and shop now if you see something that catches your eye. Your first swap bag will be shipped to you either way.

How long until my credits show up?

Right after your bag is graded

Your credits land in your bank the moment your bag is graded, and you'll get an email with a full breakdown of what was accepted, and what wasn't.

Where do you ship?

Anywhere in the US.

Shipping is covered both ways, and your return bag comes to you prelabeled, so there's nothing extra to pay and nothing to print.

How often do new items get added?

Constantly, and that's the point.

New items go up as bags are graded, and everything you see was sent in by another family or picked out by hand. The closet is never the same twice, so it's worth a look even when nothing fits this week.

Will the items in my cart save if I close the website?

Closing this tab clears your bag. Nothing's reserved until you check out.

Your cart stays with you while you look around the site, even if you refresh the page. Close the tab and it clears. Nothing in it is held for you until you check out, so if another member checks out an item first, it's theirs.

Sending Items

What can I send in?

Whatever your plan covers, in the condition you'd want to receive.

Your plan decides the category. If you're on a clothing plan, send clothing. If you're on The Toy Chest, send toys. The Everything Bag covers both, so you can mix them in the same bag. Anything outside your plan can't be credited, so be sure to only send what you can get credit for.

Within that, we're looking for sizes 6 months through 7, freshly washed, and good enough that you'd be happy to receive it. No stains, holes, pilling or pet hair, nothing altered, nothing with the label cut out, and nothing from Shein. Carters, Cat & Jack and lower tier items must be in great or like new condition. Lower tier items in "good" condition may not get credited. Socks must be new, and we never take underwear.

Toys need to be complete, fully cleanable, nothing electronic, and small enough to fit in the bag comfortably alongside everything else. Sets are welcome up to twelve pieces, so puzzles and building sets are best kept small enough to check at a glance. The Closet Standard walks through all of it properly, with photos.

Do I need to wash everything first?

Please only send freshly laundered items.

We're unable to clean each item before listing, and can't give you credit if we can't swap it. The quality of our items is what makes it special for the next family.

How much can I send at once?

Fill the bag if you want. But only with the good stuff.

Your monthly plan caps how many items you can bring home, not how many you can send in, so there's no reason to hold anything back. Every accepted item earns a credit, whether you send three things or twelve.

Do you take shoes?

Yes, but they're the hardest thing to get a credit for.

We do take shoes, but don't suggest it unless they're close to new, super clean, and the style is currently in fashion. You can get more specifics on The Closet Standard page, and if you're not sure, they probably won't get you a credit.

How do I get my next swap bag?

It rides along inside your next order.

Every order ships with an empty swap bag folded inside it, prelabeled and ready to go. You don't have to ask for one and you don't pay for it.

What happens to the items you don't accept?

They don't come back to you.

Anything that doesn't meet The Closet Standard is donated or recycled responsibly, and it isn't mailed back to you. You'll get an email after your bag is graded showing exactly what was accepted and what wasn't. If you're unsure if we'll accept it, please don't send it.

Credits & Billing

What does it cost?

Depends on what you want to swap.

Clothing plans start at $30 a month and toy plans start at $45. You can see all four side by side on the pricing page.

Can I shop for toys on a clothing plan?

Only with The Everything Bag.

The Everything Bag includes up to 10 clothing and 3 toy swaps a month. If you’re on a clothing plan now, you can switch to it from the Pricing page while you’re logged in.

Who pays for shipping?

Round trip shipping is included.

Regardless of which plan you choose, two shipments per month are included. Your order always comes with next month's swap bag included, and prelabeled, so you can spend the month filling it back up and just pop it in the mail.

Do my credits expire?

No. They're yours.

Credits you've earned stay in your bank until you spend them, and they roll over month to month.

Can I cancel anytime?

Yes, from your dashboard, anytime.

The "manage membership" button on your dashboard cancels it. You'll be able to use your swaps until the end of the period you've already paid for.

What happens to my credits if I cancel?

They're saved for you.

Your credits stay in your bank. If you come back and start a membership again, they'll be here waiting for you.

Can I pause my membership?

Not now, but if you cancel, your credits and account information will be here when you get back.

We're not currently offering a pause feature, but if you need a break, you can cancel from your dashboard and nothing more will be charged. You can keep swapping until the end of the period you've already paid for. If you come back, your credits and swap history will be right where you left them.

What if I want more swaps than my plan includes?

$5 per extra item.

If you've already used your monthly swaps and see something else you want, you can pay an extra $5 per item. If it's added to your monthly swap there's no extra fee. If a second shipment is required for the month, you also pay that shipping fee.

The Closet Standard

What condition are the items in?

Checked by hand, and worth keeping.

Everything is sent in by another family or picked out by hand, and every single item is checked before it's listed. We're cautious of pilling and fading, and don't accept anything with visible stains, holes, odors, pet hair, or broken zippers, snaps, or buttons. If it wouldn't pass for your own kid, it doesn't go in the closet.

How do you decide what gets accepted?

The brand suggests a tier. The piece itself decides.

Condition first, always. After that the brand gives us a starting point and the individual piece decides where it lands, so a well-made Carters piece in great condition can be an essential, and a Ralph Lauren sweater with a hole in the cuff won't be accepted at all. The Closet Standard has the full breakdown with photos.

Are the clothes washed before they're sent to me?

We ask every family to send them washed, but we don’t launder them here.

We ask every member to send things in freshly washed. We check every item by hand, but we don’t launder them ourselves, so plenty of people give things a quick wash when they arrive out of habit.

What if something doesn't fit?

Send it back in next month's bag.

Put it in your next swap bag. It earns a credit like anything else you send in, so nothing is wasted, and you can put that credit toward something that does fit.

Do you only take brand names?

No. We're not picky about the label.

No. We're not picky about the label as long as the piece is in great condition and it's a style kids are actually wearing now. Vintage is fine, out of style isn't. We do need a recognizable label, and we don't take anything from Shein.

How We Compare

How is this different from ThredUp or Poshmark?

You're not selling anything.

Selling means photographing each piece, listing it, answering questions and waiting. Once fees and shipping come out, a $10 shirt on Poshmark leaves you closer to $7. Here you fill one bag, send it in, and every accepted item earns a credit you spend on something your kid can actually wear next. There's a whole post about what selling really pays if you want the numbers.

How is this different from donating?

You get something back.

Donating is a good thing to do and it's still one-directional. You hand over things that cost real money and were barely used, and you get nothing in return. Here those same items come back to you as credits, and the clothes go straight to another family instead of into a bale.

How is this different from a rental subscription?

What you bring home is yours.

Nothing here is borrowed and nothing has to go back. What you bring home is yours to keep, and swapping it later is a choice rather than a due date. If your kid loves something, she keeps wearing it.

Why not just buy secondhand online?

You're paying out of pocket every time.

You can, and you’ll pay for every piece out of pocket, one listing at a time. Here the clothes your kids outgrew pay for the ones they grow into. Everything has already been sorted and checked by hand, so there’s no scrolling through listings hoping the photos are honest.

Still have a question?