West Coast Website LLC, doing business as KidSwaps
Effective Date: August 28, 2026
This policy explains what information we collect, why we collect it, who we share it with, and the choices you have. KidSwaps is run by West Coast Website LLC, doing business as KidSwaps ("we," "us," "our"). It covers anyone who uses KidSwaps.
Questions? Email us anytime at jennie@kidswaps.com.
Here's the quick version, and the rest of this policy fills in the details:
We collect what we need to run the service: your account info, your child's sizes and preferences, what you send in and claim, and how you use the site.
We don't sell your information.
We share information with the companies that help us run KidSwaps (things like payments, email, and shipping), and with analytics tools.
You can ask us to show you, fix, delete, or stop sharing your information. See Section 9.
KidSwaps is for grown-ups. We don't knowingly collect information straight from kids.
Your account and contact info. Your name, email, and shipping address.
A note on logging in: KidSwaps uses passwordless login. Instead of a password, we email you a short code when you sign in. That means there's no password for us to store or lose.
Payment info. Your card details go straight to Stripe, our payment company. We only keep the last four digits and the card brand, so you can recognize which card you're using.
Info about your child. First name, age, clothing and shoe sizes, and style preferences. Only what you choose to share. We don't ask for last names, schools, photos, or contact info, and please don't send those.
Your membership and swap activity. Your plan, billing dates, credits earned and spent, swap history, the items you've sent and claimed, our grading notes, and any messages or claims you send us.
Your messages. Emails you send us, our replies, survey answers, and notes through the member portal.
Technical info. Your IP address, browser, device, operating system, the pages you visit, links you click, time on a page, and the site you came from. We collect this through cookies and analytics (see Section 7).
Things we figure out. We may put the above together to make simple guesses (like "this member tends to pick Special-tier dresses") to improve our recommendations and plan our inventory.
Most of it comes straight from you: when you sign up, set up your child's profile, send a swap bag, claim an item, or email us. Some of it comes automatically when you use the site (the technical info and cookies). A little comes from our service providers (for example, Stripe tells us when a payment goes through or fails).
We use your information to:
Run your membership: process swaps, manage credits, ship items, handle billing, and answer your questions.
Make it personal: recommend items in your child's size and style.
Stay in touch: service emails always, and marketing emails only if you've opted in.
Keep things safe: spot fraud, abuse, or rule-breaking.
Get better: understand how the site is used, fix problems, and plan inventory.
Follow the law: taxes, accounting, recall safety, and lawful requests.
We won't use your information for something new without telling you first.
We send two kinds of emails, and the difference matters:
Service emails. Receipts, shipment updates, swap bag news, billing alerts, and other messages about your account. You'll get these while your account is active. They're part of the service, not marketing.
Marketing emails. New arrivals, style picks, promotions, and fun stuff. You opt in when you sign up, and you can unsubscribe anytime using the link in any marketing email or in your member portal.
Here's the important part. Unsubscribing from marketing won't stop your service emails, on purpose. But if you mark our emails as spam or use a global unsubscribe tool, that can block your address completely, and then you'll miss important updates about your swap bags, shipments, and credits. If that happens, just email jennie@kidswaps.com and we'll get you back on.
We don't sell your personal information. We share it only with:
Companies that help us run KidSwaps. Each one gets only what it needs to do its job:
Stripe — payments
Memberstack — login and membership access
Webflow — website and portal hosting
Supabase — our main database for account and swap info, and hosting for item photos
Wized — shows your data from Supabase on the site
Make — moves data between our systems for automations
Klaviyo — email delivery and marketing
Shippo — shipping labels and tracking
USPS, UPS, FedEx, and other carriers — delivery
Analytics. Google Analytics helps us understand how the site is used. It may receive identifiers such as cookie IDs, device information, and the pages you visited.
Legal and safety reasons. When the law requires it, a court or government asks, or we need to protect the rights, safety, or property of KidSwaps, our members, or others.
Business changes. If we're ever part of a merger, sale, or financing, your information may go along with it. We'll let you know if that happens.
KidSwaps uses cookies for two things: keeping you logged in, and understanding how the site is used.
Must-have cookies keep the site working. You can't turn these off without breaking your session.
Analytics cookies (Google Analytics) help us see what's working.
You can manage cookies in your browser, and you can opt out of Google Analytics with their Opt-out Browser Add-on.
KidSwaps is meant for grown-ups, 18 and older. KidSwaps is not directed to children. Children may not create accounts or submit information to us directly, and we don't knowingly collect personal information straight from children.
We do collect a little information about children (first name, age, sizes, and style), but only when you, the parent or guardian, choose to share it through your account. By using KidSwaps, you're confirming you're the parent or legal guardian of any child whose information you share, and you're okay with us collecting and using it the way this policy describes.
You can look at, update, or delete your child's information anytime in the member portal or by emailing jennie@kidswaps.com. If we ever learn we collected information straight from a child under 13 without a parent's okay, we'll delete it.
Depending on where you live, you may have the right to:
Know what personal information we have about you and how we use it
Get a copy in a portable format
Fix information that's wrong
Delete your information (with some legal exceptions, like tax and fraud records)
Opt out of the sale or sharing of your personal information
Opt out of profiling that has legal or similarly big effects (we don't do this kind of profiling, but the right exists)
Limit how we use sensitive personal information (we don't use sensitive info beyond what the service needs)
Not be treated differently for using these rights
These rights apply to residents of California, Colorado, Connecticut, Virginia, Utah, and other states with broad privacy laws. The exact rights and exceptions vary by state.
How to use them. Email jennie@kidswaps.com. We may need to confirm it's really you, usually by checking a few account details. We'll respond within the time your state's law requires, usually 45 days. If we say no to a request, we'll tell you why and how to appeal.
Someone acting for you. You can use an authorized agent. We'll ask for proof they're allowed to act for you, and we may still confirm your identity directly.
Do Not Sell or Share. We don't sell your personal information, and we don't share it for cross-context behavioral advertising.
We keep your information while your account is active, plus a reasonable time after for returns, disputes, taxes, and recall safety:
Account and swap history: while active, plus 7 years after you close your account, for tax and recordkeeping.
Payment records: as long as Stripe and our accounting rules require.
Records of your consent to recurring charges: 3 years, or 1 year after your membership ends, whichever is longer.
Child information: deleted within 90 days after you close your account, or sooner if you ask.
Marketing data: until you unsubscribe or ask us to delete it.
Support emails: 3 years from the last message in the thread.
When we delete data, we remove it from our active systems. Backups roll off on their own schedule, usually within 90 days.
We use standard safeguards: HTTPS across the site, encrypted data at rest, role-based access controls, and limited access to real member data. No system is ever perfectly secure. If a breach affects your personal information, we'll notify you and the right regulators as the law requires.
KidSwaps operates in the United States and ships only within the 50 U.S. states and Washington, D.C. Our service providers may handle data in the U.S. and other countries. If you're outside the U.S., please don't use KidSwaps. We're not set up to follow non-U.S. privacy laws.
We may update this policy. For big changes, we'll email you before they take effect and update the date at the top. If you keep using KidSwaps after that, that's your acceptance. If you don't agree, just cancel before the change starts.
Questions or requests about this policy or your information?
West Coast Website LLC, doing business as KidSwaps
Email: jennie@kidswaps.com
