KidSwaps Privacy Policy
West Coast Website LLC, doing business as KidSwaps
Effective Date: September 3, 2026
This policy explains what information we collect, why we collect it, who we share it with, and the choices you have. KidSwaps is run by West Coast Website LLC, doing business as KidSwaps ("we," "us," "our"). It covers anyone who uses KidSwaps.
Questions? Email us anytime at jennie@kidswaps.com.
Here's the quick version, and the rest of this policy fills in the details.
We collect what we need to run the service: your account information, your child's sizes and preferences, what you send in and claim, and how you use the site.
We don't sell your information.
We share information with the companies that help us run KidSwaps, things like payments, email and shipping, and with analytics tools.
You can ask us to show you, fix, delete or stop sharing your information. See Section 9.
KidSwaps is for grown-ups. We don't knowingly collect information straight from kids.
Your account and contact information. Your name, email and shipping address.
A note on logging in. KidSwaps uses passwordless login. Instead of a password we email you a short code when you sign in. That means there's no password for us to store or lose.
Payment information. Your card details go straight to Stripe, our payment company. We never see or store your full card number.
Information about your child. First name, age, clothing and shoe sizes, and style preferences. Only what you choose to share. We don't ask for last names, schools, photos or contact details, and please don't send those.
Your membership and swap activity. Your plan, billing dates, credits earned and spent, swap history, the items you've sent and claimed, our grading notes, and any messages or claims you send us.
Your messages. Emails you send us, our replies, survey answers, and notes through the member portal.
Technical information. Your IP address, browser, device, operating system, the pages you visit, links you click, time on a page, and the site you came from. We collect this through cookies and analytics. See Section 7.
What we work out from it. We may put the above together to make simple judgments, such as noticing that you tend to pick a particular tier or style, so we can improve what we recommend and plan what to keep in stock. We don't make automated decisions about you that have legal or similarly significant effects.
Most of it comes straight from you: when you sign up, set up your child's profile, send a swap bag, claim an item, or email us.
Some of it arrives automatically when you use the site, which is the technical information and cookies.
A little comes from our service providers. Stripe, for example, tells us when a payment goes through or fails.
To run your membership: process swaps, manage credits, ship items, handle billing and answer your questions.
To make it personal: recommend items in your child's size and style.
To stay in touch: service emails always, and marketing emails only if you've opted in.
To keep things safe: spot fraud, abuse or rule-breaking.
To get better: understand how the site is used, fix problems and plan inventory.
To follow the law: taxes, accounting, recall safety and lawful requests.
We won't use your information for something new without telling you first.
We send two kinds of email, and the difference matters.
Service emails. Receipts, shipment updates, swap bag news, billing alerts and other messages about your account. You'll get these while your account is active. They're part of the service, not marketing.
Marketing emails. New arrivals, style picks, promotions and fun things. You opt in when you sign up, and you can unsubscribe any time using the link in any marketing email or in your member portal.
Here's the part worth knowing. Unsubscribing from marketing won't stop your service emails, on purpose. But if you mark our emails as spam, or use a global unsubscribe tool, that can block your address completely, and then you'll miss important updates about your swap bags, shipments and credits. If that happens, email jennie@kidswaps.com and we'll get you back on.
We don't sell your personal information. We share it only with the following.
Companies that help us run KidSwaps. Each one gets only what it needs to do its job.
Stripe, for payments.
Memberstack, for login and membership access.
Webflow, for website and portal hosting.
Supabase, our main database for account and swap information, and hosting for item photos.
Make, which moves data between our systems for automations.
Klaviyo, for email delivery and marketing.
Shippo, for shipping labels and tracking.
USPS, UPS, FedEx and other carriers, for delivery.
Analytics. Google Analytics helps us understand how the site is used. It may receive identifiers such as cookie IDs, device information and the pages you visited.
Legal and safety reasons. When the law requires it, when a court or government asks, or when we need to protect the rights, safety or property of KidSwaps, our members or others.
Business changes. If we're ever part of a merger, sale or financing, your information may go with it. We'll let you know if that happens.
KidSwaps uses cookies for two things: keeping you logged in, and understanding how the site is used.
Essential cookies keep the site working. You can't turn these off without breaking your session.
Analytics cookies, through Google Analytics, help us see what's working.
You can manage cookies in your browser, and you can opt out of Google Analytics using their Opt-out Browser Add-on.
KidSwaps is meant for grown-ups, 18 and older. KidSwaps is not directed to children. Children may not create accounts or submit information to us directly, and we don't knowingly collect personal information straight from children.
We do collect a little information about children, being a first name, an age, sizes and style preferences, but only when you, the parent or guardian, choose to share it through your account. By using KidSwaps you're confirming you're the parent or legal guardian of any child whose information you share, and that you're comfortable with us collecting and using it the way this policy describes.
You can ask us to show you, update or delete your child's information at any time by emailing jennie@kidswaps.com, and some of it you can edit yourself in the member portal.
If we ever learn we collected information straight from a child under 13 without a parent's permission, we'll delete it.
Depending on where you live, you may have the right to:
Know what personal information we have about you and how we use it.
Get a copy in a portable format.
Fix information that's wrong.
Delete your information, with some legal exceptions such as tax and fraud records.
Opt out of the sale or sharing of your personal information.
Opt out of profiling that has legal or similarly significant effects. We don't do that kind of profiling, but the right exists.
Limit how we use sensitive personal information. We don't use sensitive information beyond what the service needs.
Not be treated differently for using any of these rights.
These rights apply to residents of California, Colorado, Connecticut, Virginia, Utah and other states with broad privacy laws. The exact rights and exceptions vary by state.
How to use them. Email jennie@kidswaps.com. We may need to confirm it's really you, usually by checking a few account details. We'll respond within the time your state's law requires, which is usually 45 days.
If we say no. We'll tell you why. If you think we got it wrong, reply and say so, and we'll look at it again and give you an answer.
Someone acting for you. You can use an authorized agent. We'll ask for proof they're allowed to act for you, and we may still confirm your identity directly.
Do not sell or share. We don't sell your personal information, and we don't share it for cross-context behavioral advertising.
We keep your information while your account is active, plus a reasonable time afterwards for returns, disputes, taxes and recall safety.
Account and swap history: while active, plus 7 years after you close your account, for tax and recordkeeping.
Payment records: as long as Stripe and our accounting rules require.
Records of your consent to recurring charges: 3 years, or 1 year after your membership ends, whichever is longer.
Child information: deleted within 90 days after you close your account, or sooner if you ask. If you come back to KidSwaps after that, you'll enter your child's sizes and preferences again.
Marketing data: until you unsubscribe or ask us to delete it.
Support emails: 3 years from the last message in the thread.
When we delete data we remove it from our active systems. Backups roll off on their own schedule, usually within 90 days.
We use standard safeguards: HTTPS across the site, encrypted data at rest, role-based access controls, and limited access to real member data.
No system is ever perfectly secure. If a breach affects your personal information, we'll notify you and the relevant regulators as the law requires.
KidSwaps operates in the United States and ships only within the 50 U.S. states and Washington, D.C. Our service providers may handle data in the U.S. and in other countries.
If you're outside the U.S., please don't use KidSwaps. We're not set up to follow non-U.S. privacy laws.
We may update this policy. For significant changes we'll email you before they take effect and update the date at the top. If you keep using KidSwaps after that, that's your acceptance. If you don't agree, cancel before the change takes effect.
Questions or requests about this policy or your information?
West Coast Website LLC, doing business as KidSwaps
jennie@kidswaps.com
