KidSwaps Terms of Service
Effective Date: September 3, 2026
These Terms cover how KidSwaps works. KidSwaps is run by West Coast Website LLC, doing business as KidSwaps ("we," "us"). Signing up means you agree to these Terms. If you don't agree, don't use the service.
Questions about these Terms: jennie@kidswaps.com
KidSwaps is a swap club for kids' clothing and toys. You send in outgrown items, we look at each one by hand, and what we accept earns you credits. Credits are what you spend to claim things from our closet.
You need to be 18 or older and live in the 50 U.S. states or D.C.
We accept clothing in sizes 6 months through size 7, and toys. What we can and can't take is set out in our Closet Standard, which is our published list of accepted sizes, categories and brands together with our safety exclusions. It's part of these Terms and we update it from time to time.
KidSwaps is not a rental service and not a lending library. When you claim something, it's yours. You never have to send it back.
The Basics. $30 per month, up to 6 clothing swaps per cycle.
The Full Wardrobe. $45 per month, up to 10 clothing swaps per cycle.
The Toy Chest. $45 per month, up to 5 toy swaps per cycle.
The Everything Bag. $70 per month, up to 10 clothing swaps and 3 toy swaps per cycle.
Your plan sets the most you can claim in a cycle. It doesn't limit how much you can send us. Unused swaps don't roll over to the next cycle. Credits do, and credits are covered in Section 4.
Starter packs are a one-time purchase for members who'd rather start shopping before sending a bag in.
Clothing Starter Pack. $75 once, 6 Essentials clothing credits.
Toy Starter Pack. $85 once, 5 Essentials toy credits.
A starter pack isn't a plan. You can buy one as a new, current or returning member. Starter pack credits work like any other credit, and they're still subject to your monthly cap.
Prices don't include sales tax. Where we're required to collect it, it's added at checkout.
KidSwaps is an auto-renewing monthly membership. When you sign up you're giving your express affirmative consent to a recurring monthly charge that continues until you cancel. You see the full renewal terms before we ask for any payment information, and we keep a record of your consent for as long as California law requires.
We don't charge you anything until your first whole credit lands in your credit bank.
We ask for a card when you sign up, and we hold it, but nothing comes out of it that day. Half credits don't start billing. It's the first whole one.
If you never earn a whole credit, we never charge you. After 60 days we release your card and that's the end of it. You won't get a surprise bill.
The one exception is a starter pack. If you buy one, you pay for it when you buy it, and your monthly billing starts then too.
Once billing starts, your membership renews on that date every month until you cancel.
After you sign up we send you an acknowledgment with the renewal terms, the cancellation policy and cancellation instructions, in a form you can keep. Before your first monthly charge we tell you the amount, the date and how to cancel.
Once a year we email you a reminder with your recurring charge, your next renewal date, your plan, your credit balance, how to cancel and a link to cancel.
If we make a material change to these Terms we email you at least 30 days before it takes effect. If we raise the price of your plan we email you at least 30 days before you're charged the new rate.
You're authorizing us to charge your payment method for your monthly fee and for any upgrade fees, extra swap fees or shipping charges. We show you every charge and you confirm it before we process it. Payments go through Stripe.
Every item we accept earns credits at its tier: Essentials, Elevated or Special. Most items earn one credit. Some earn half a credit. Half credits sit in your bank and combine into whole ones, but a half on its own can't claim anything yet, and we'll show you when you have one.
We always tell you what we accepted, what we didn't, and why.
Credits do not expire. Not while you're a member, not when your plan changes, and not if you cancel.
Clothing credits claim clothing. Toy credits claim toys. They don't cross over. Your plan decides which kind you earn and spend, and members on The Everything Bag earn and spend both.
Credits have no cash value. They aren't refundable, they can't be exchanged for cash, and they aren't transferable.
Your monthly swap allowance is separate from your credits. The allowance resets each cycle and doesn't roll over. Credits stay in your bank until you spend them.
Your cycle starts on the day your first whole credit lands, and your swap allowance resets on that date each month. Until you've earned a whole credit you don't have a cycle yet, and nothing is counting down.
Your plan sets the most swaps you can make in a cycle. You can't go over your cap even if you have credits to spare.
Extra swaps. Once you've reached your cap you can claim more for $5 each. The $5 is a fee on top of a credit, not instead of one. You still need the credit.
Upgrade fees. If you claim an item in a higher tier than the credit you're spending, a top-up fee applies. It's the difference between what that item is worth and what your credit is worth, and it's never less than $5. Some Special-tier items are covered by a Special credit outright with nothing extra to pay. Either way you see the amount before you confirm, and nothing is charged until you do.
Shipping. Every plan includes a swap bag that travels both ways with postage already paid. You don't pay to send things to us and you don't pay to have things sent to you. If you want a second bag inside the same cycle, that one is $15.
Every fee is shown in full and confirmed by you before we charge it.
Quality. Items have to meet our Closet Standard. Please wash things before you send them. Items that don't meet the standard aren't returned to you. They go to a charitable partner, get recycled, or are responsibly disposed of.
What we don't accept. We don't accept or list recalled products, items with missing safety labels, broken toys, toys with loose small parts, items with button or coin batteries unless we've expressly approved them, car seats, helmets, cribs, crib mattresses, sleep positioners, infant loungers, damaged nursery items, or anything we believe may breach CPSC, CPSIA, flammability, choking hazard, drawstring, lead, phthalate or other child safety rules. We also don't accept used mattresses, crib mattresses, pillows, bedding, sleep positioners, infant loungers or other sleep-related items unless our Closet Standard specifically lists them as accepted.
Your promises. By sending us items you're telling us that you own them or have the right to transfer them, that they aren't subject to a current CPSC recall, that they don't breach any federal safety standard including CPSIA, and that you've taken out anything personal you didn't mean to send. You agree to indemnify us against any claim arising from a breach of those promises.
What happens to what you send. Putting items in a KidSwaps bag and sending it to us means you're submitting them for review under the Closet Standard. Items we accept become KidSwaps property at the moment we accept and credit them. Items we don't accept aren't returned. Before you send a bag you confirm that you understand that.
Safety checking. We check every accepted item against current CPSC recall lists and against our published safety exclusions. We don't knowingly accept, list or distribute a recalled or non-compliant product. We can't promise that checking catches every defect. Secondhand items carry some risk that inspection can't remove entirely.
If you cancel while a bag is with us. Any bag already at our facility when you cancel gets graded as normal, and credits for accepted items go to your account.
Bags that arrive after your membership ends. If a bag reaches us after your membership has ended, we grade it the same way and the credits go to your account and wait there. You'll need an active membership to spend them.
Bags we can't identify. If we can't work out who sent a bag, we hold it for 60 days while we try. After that the items become part of our inventory.
Risk of loss on a bag coming to us stays with the sender until it's delivered to KidSwaps. We're not responsible for inbound packages that are lost, misdelivered, damaged or delayed before they reach us.
Risk of loss on anything we send you transfers according to the carrier's delivery confirmation, except where the law requires otherwise.
If we can't ship an item you've claimed within the stated shipping time, we'll tell you and give you whatever cancellation or refund rights the law requires.
All sales are final except as set out in these Terms or required by law. We don't give refunds, returns or exchanges for a change of mind, style preference or ordinary sizing variation. This policy is shown before purchase and it applies to memberships, starter packs, upgrade fees, extra swap fees and shipping charges.
We'll replace your credit, refund any upgrade fee, extra swap fee or shipping charge you paid on the item, and cover return shipping, if:
We sent you the wrong item.
The item arrived in materially worse condition than its listing described.
A toy arrived missing pieces that were listed as included.
The item was damaged in transit.
We don't replace credits or refund fees for a change of mind, style preference or sizing differences between brands. Kids' sizing varies a lot and we're not responsible for fit. We list sizes as they appear on the original item.
If something doesn't fit your child, send it back in your next swap bag. We'll grade it as a new intake and credit it if it meets the Closet Standard.
To make a claim, email jennie@kidswaps.com within 7 days of delivery with photographs. We review claims in good faith against the listing, your photographs, our pre-shipment record and the delivery record. For transit damage we file the carrier claim while we sort out your replacement.
You can cancel any time, yourself, from your dashboard. Tap Manage Membership and it opens your billing page, where you can update your card, manage your billing, or cancel. No phone call, nobody to email, and you don't have to explain yourself.
Your membership runs to the end of the period you've already paid for. There's no refund for that period. Your credits stay yours, and cancelling doesn't take them away.
After you cancel we email you straight away with your end date, your remaining credits, how to send a final swap bag, the status of anything in transit or being graded, and confirmation that you won't be charged again.
If a payment fails we retry over 15 days and let you know. Your access continues while we do. If it isn't resolved by the end of that period, your membership cancels.
Changing your plan. Contact us at jennie@kidswaps.com and we'll move you. Plan changes take effect at the start of your next cycle rather than partway through one, which keeps your billing clean. Your credits stay active across a change. If you need more room in your current cycle, extra swaps are in Section 5.
Coming back. If you cancel and come back within 12 months, your account is still there, with your swap history and credits. You'll enter your child's sizes and preferences again. After 12 months you'd sign up as a new member and the old account is no longer accessible.
We may suspend or close an account if we believe someone has sent stolen, counterfeit, recalled, unsafe, contaminated or misrepresented items, abused the credit system, raised improper chargebacks, made multiple accounts to get around limits, broken these Terms, or behaved in a way that harms KidSwaps, our members or the service itself.
Serious cause. We close the account immediately, with no refund. This covers fraud, including sending items you don't own, repeated bad-faith damage claims, and chargebacks raised without contacting us first. It also covers sending dangerous or recalled items after a warning, sharing your account or reselling KidSwaps items commercially, and abusive behavior towards us.
Other cause. We email you first and explain the problem, and you have a chance to respond. This covers things like repeatedly sending items well below the Closet Standard after we've given feedback. If we do close the account there's no refund of unused membership fees.
KidSwaps is for parents and guardians, not for children. Children may not create accounts or submit information to us directly.
As a parent or guardian you may choose to give us limited information about your child, such as a first name, an age, sizes and preferences, so we can find things that fit. Our Privacy Policy explains what we collect, how we use it, who we share it with, how long we keep it and what rights you have, and it's part of these Terms.
By using KidSwaps you confirm you're the parent or legal guardian of any child whose information you give us.
The service is provided as-is and as-available. We make no warranties, express or implied, about the quality, completeness or fitness for a particular purpose of any item in the collection. Secondhand items show wear consistent with their grade. We don't guarantee that any size, brand or tier will be available at any time. To the maximum extent allowed by California law, we disclaim all implied warranties.
To the maximum extent allowed by California law, we're not liable for indirect, incidental, special, consequential or punitive damages. Our total liability for any claim arising from your membership won't exceed the greater of what you paid us in the 3 months before the claim, or $100. Nothing here limits any liability that can't be limited under applicable law.
Any dispute relating to these Terms or your use of KidSwaps will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in California. Each party pays their own costs unless the arbitrator decides otherwise.
Either party can bring an individual claim in small claims court instead of arbitration, as long as the claim qualifies and stays in that court.
You waive your right to take part in any class action or class-wide arbitration against us.
Nothing in this arbitration provision prevents either party from bringing an individual claim in small claims court, or from seeking public injunctive relief where waiving that right would be unenforceable under California law.
You can opt out of this arbitration provision by emailing jennie@kidswaps.com within 30 days of first accepting these Terms.
Our content. Everything on the KidSwaps website and member portal, including text, images, logos and design, belongs to West Coast Website LLC or its licensors. Don't reproduce, distribute or create derivative works from it without our written permission.
Governing law. These Terms are governed by California law. Any dispute not subject to arbitration will be resolved in the state or federal courts of California.
Changes. We may update these Terms. We'll email you about material changes before they take effect, and continuing to use the service after that date is your acceptance. If you don't agree, cancel before the effective date.
Force majeure. We're not liable for delays or failures caused by things outside our reasonable control, such as natural disasters, government action, supply chain disruption, carrier failures, network outages or pandemics.
Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
Assignment. You can't transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, sale or business reorganization.
Entire agreement. These Terms, our Privacy Policy and any other policy referenced here are the whole agreement between you and us about the service, and they replace any earlier agreement on the subject.
No third-party beneficiaries. These Terms don't create rights for anyone other than you and us.
Electronic acceptance. Clicking "I agree," creating an account, or otherwise signing up online has the same legal effect as a written signature.
West Coast Website LLC, doing business as KidSwaps
jennie@kidswaps.com
