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It isn't a shop and it isn't a donation bin. It's a loop — and once you're in it, the closet keeps rotating.
Your prepaid swap bag arrives in the post. Fill it with what your kids have outgrown — clothing, toys, or both — and send it back with the label already attached. Round trip shipping is covered.
We inspect every item by hand against The Closet Standard. For each one we accept, you earn a credit. Most earn one; a few earn a half, and two halves make a whole.
Spend your credits on new or soon-to-be favorites, sizes 6M to 7. There's only one of everything, so the closet keeps rotating.
Your next swap bag comes with every order, prepaid label already attached. Kids grow, styles evolve, and seasons change.
They aren't sent back. Anything that doesn't meet The Closet Standard is given away or donated, so it still finds a kid — it just doesn't come back to you. Worth reading the standard before you pack, so nothing in the bag is a surprise.
There's no limit on what goes in — pack it full. What your plan sets is how many swaps you can claim each cycle, which is a different number. So a big bag is never wasted: credits sit in your bank until you spend them.
When your bag reaches us it joins the next grading batch. Every item is looked at by hand, and when the batch closes your credits land in your credit bank and we'll email you what was accepted.
You give us a card when you join, but nothing is taken. Your membership starts charging when your first whole credit lands in your credit bank. If you don't earn one, your card is released and you are never charged at all.
Kids' sizing varies a lot between brands, so it happens. Put it in your next swap bag and we'll grade it as a fresh intake — if it meets The Closet Standard, it earns you a credit like anything else.
Toys are welcome and they're judged differently. A toy has to be wipeable or washable, small enough for a shoe box and under three pounds, and we check it against CPSC recall notices before it goes in the closet. Nothing that lights up, beeps or needs an app, no licensed characters and no plush.
You don't pay anything until your first whole credit lands in your credit bank. If you don't earn one, your saved card is released and you are never charged.
